Customer Testimonials

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Google Feb 17, 2025

We had a very smooth transaction with Alvin Lazo. He helped and guided us through the process. My family is so thankful he was referred to us coz we were well taken care of. I highly recommend him. If you wanted a new car, look for Alvin for sure!

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Google Feb 17, 2025

I recently purchased a new VW ID.4 from West End VW, and I can't speak highly enough of my experience, especially working with Alex. From the initial inquiry to driving off the lot, Alex and the entire team made the process incredibly smooth and easy. Buying a new car can often be stressful, but Alex put me at ease right away. He patiently answered all my questions, and I never felt pressured. What truly impressed me was the team's commitment to ensuring my demo unit was in pristine condition. They went above and beyond to make it feel ...

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Google Feb 17, 2025

Worked with Alex. He was friendly, helpful and got us into a new car without being pushy. Completely honest the entire time and we reached a deal that we are happy with. Thanks for a pleasent process!

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Google Feb 16, 2025

I had a very positive experience purchasing a Volkswagen Taos from this dealership. We initially came in hoping to buy a car we saw on their website, but unfortunately, it was already sold. However, Sam, the salesman, was very helpful and worked with us to find an even better alternative. He was never pushy and made sure we agreed on a price we were both happy with. Sam also took the time to walk me through all the features of the car and the car app, ensuring I was comfortable with everything before driving off the lot. I really appreciated ...

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Google Feb 14, 2025

Just want to share my great experience in my journey of purchasing my own car. Alvin was very helpful and did everything he could possibly do for me to get the car I really wanted. Also a big shout out to James Norris who was patient and super friendly. I enjoyed my starbucks dear.😃😃

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Google Feb 14, 2025

Brett was really informative and provided such great service. He and his team went above the expectations and even occupied my kids with colouring books and hot chocolate so that we could nail down the details. I felt like they really listened to my needs and concerns and were committed to finding me the vehicle to suit our family perfectly.

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Google Feb 14, 2025

Nevin and Anil were a great help with getting a good deal on my Golf R. Friendly and professional.

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Google Feb 10, 2025

Greeted by Luka right from the start, I immediately felt at ease. After finding my next vehicle on Auto Trader, I had the pleasure of taking a test drive with him that very evening. With my kids in tow, Luka made sure we all felt relaxed and comfortable. The vehicle was warm and perfectly prepped for the drive, and when it was time to trade in my current car, I received fair value for my used 2011 minivan while securing payments that suited my budget. James in finance was incredibly friendly, and I was approved for financing and drove away in ...

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Google Feb 10, 2025

Mateo found me just the vehicle I was looking for, even though I wasn’t sure of what I was going to buy, when I called. He was enthusiastic, collected information, and made my purchase feel like it mattered. Thanks also to Sam. Thorough, respectful and friendly. I came on a very cold day, within 45 of our phonecall, later in the evening, and Mateo had the vehicle inside and warm for me to see. This dealership goes above and beyond as they even stayed later for me. Thank you! The bow was an extra bonus!

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Google Feb 5, 2025

Was the best car buy experience I’ve had, after a bad experience at another Volkswagen dealership this was one stepped up was super inviting and it went flawless. Make sure to ask for Luka, he’s vary informative and very helpful.

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Google Jan 31, 2025

Recent car purchase. Friendly staff. No pressure sales. Good experience

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Google Jan 31, 2025

What a great experience from start to finish! We walked in with an idea in mind of what we needed for an upgrade to better suit our growing family & our friend Alex truly delivered. He was knowledgeable, friendly and very accommodating - he took into consideration all the details of which we were on the search for and we are very pleased with the entire ordeal. Thank you, West Edmonton VW & Alex!

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Google Jan 30, 2025

I had a had an amazing experience working with Anil. He was Knowledgeable, patient and attentive. His professionalism and friendly approach made this entire process, smooth and enjoyable . if you’re looking for a sales person who cares about customer satisfaction, Anil is the one to go. Highly recommended!

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Google Jan 30, 2025

Had a great experience buying my new vehicle at West Edmonton VW. Anil was super helpful and we felt like we left with the exact vehicle we wanted, which was great. Would definitely recommend to anyone thinking about purchasing a Volkswagen.

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Google Jan 29, 2025

Brett was amazing to deal with! Highly recommend him and his manager Marko. They are a very hard working team and always have the best interest for the customer in mind. Brett should be in line for the next management position as he really deserves it!!

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Google Jan 28, 2025

Had an AMAZING experience working with Mateo on the purchase of my new Jetta Comfort Sport! Very knowledgable and not pushy. He made sure I was in love with the car I found and that I was getting the best bang for my buck. Marko and Dean were incredibly helpful as well making the process smooth, fast and didn’t miss a beat. Highly recommend!

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Google Jan 27, 2025

It was a pleasure working with Anil on my Atlas. He supported me all the way through. I heartily endorse him:)

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Google Jan 26, 2025

Buying a car here was a journey indeed. From the day the sale was made issues popped up beyond their control. It got to a point that i was going to call the volkswagen head office myself to get to the bottom of the issue but I didn't have to because Tyrone and Thomas were on top of the matter. Eventually they made it right by shipping in another car. Tyrone was such a great guy to work with.

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Google Jan 24, 2025

Great working with Anil and the Team!!

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Google Jan 23, 2025

If you guys are looking for a great deal this is the place to go!! Luca ensured that we got a great deal on our brand new Volkswagen. Thanks once again!

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Google Jan 22, 2025

We have an exceptional experience purchasing our new Volkswagen Taos 2024! The processing was incredibly fast and seamless. A huge thank you to our outstanding agent, Alvin, for his professionalism, expertise, and dedication to ensuring a smooth transaction. Highly recommend Volkswagen and ask for Alvin!

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Google Jan 22, 2025

Great service I purchased my first vehicle here and just came back for my second, Arun Anthony sales Consultant was great help!

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Google Jan 19, 2025

Alex and Dean were great to work with. Well done guys!

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Google Jan 18, 2025

Great customer service, friendly staff. Willing to work with you the whole way! Jonathan, James, Luca and Samuel were all fantastic at their jobs. So glad we came here.

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Google Jan 18, 2025

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Google Jan 16, 2025

Go in and ask for John! Super easy to deal with, and made my car purchase a breeze!

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Google Jan 15, 2025

I’m really Happy with you guys specially Nevin

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Google Jan 15, 2025

Anil was very professional and helpful. We arrived and the vehicle was washed and ready. He had a no pressure approach which we appreciated. I would definitely shop West Edmonton VW again.

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Google Jan 14, 2025

It is a pleasure to deal with Volkswagen dealership and thank you very much Alvin Lazo

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Google Jan 14, 2025

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Google Jan 14, 2025

⭐⭐⭐⭐⭐ I had an excellent experience at west Edmonton volkswagen ! The staff was incredibly professional, knowledgeable, and friendly specially jonathan. They took the time to answer all my questions and made the entire car-buying process smooth and stress-free.

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Google Jan 12, 2025

Before walking into a dealership do you feel like you have to pep talk your way into standing your ground? Rehearse a speech in your head advocating for what you want, not to be deteered by the smooth talk of a salesman whose only goal is their bottom line? Well rest easy. West Edmonton Volkswagen seems to have turned the page into a new chapter where they are finding the balance between listening and guiding their customers without that pressure. Our first point of contact was unavailable when we arrived and they were quick to have someone step in. Michael ...

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Google Jan 11, 2025

Highly recommend this dealership, their staff is very friendly and helpful. I dealt with Alex and being in a different city he was very transparent and helpful in the buying process. Will definitely be sending them more business. Can’t wait to drive my new M5!

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Google Jan 11, 2025

Best Dealership in whole Edmonton, Zenric went above and beyond, Helped me to find the best car for us , best deal and the car was delivered right away ! Bless

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Google Jan 11, 2025

Shout out to Zenric. Good Salesman. Good dealership Westend. Recommend it.

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Google Jan 11, 2025

Really great service, John and Alex helped me pick my dream car. Highly recommended!

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Google Jan 9, 2025

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Google Jan 7, 2025

Had an amazing experience with Zenric I would highly recommend shopping here for your next vehicle!! 🚗 👍🏽

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Google Jan 5, 2025

We have been to many dealerships to browse and this was the first that we felt very comfortable and welcome. No pressure environment and Anil was super helpful and helped us with all our concerns. The Manager Tom was super friendly and helpful and our financing manager Amina was the best. Wonderful team here and we're so happy with our new vehicle

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Google Jan 4, 2025

Amazing service!! Gifted my daughter a Christmas bear, really went above and beyond.zenric is awesome just go to him

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Google Jan 4, 2025

Anil was a great car salesman help lot.

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Google Dec 29, 2024

Amazing experience here. Had to reschedule twice for winter tires and they were more than happy to help me. Shout out to Tyrone for helping me pick out the best snow tires for my budget. They even gave my car a wash. Highly recommend this place, everyone was so nice. 15/10 would recommend 😁

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Google Dec 28, 2024

Great experience! Thanks to all the staff, especially Alvin and Russ!

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Google Dec 28, 2024

Mike, Luka and James were able to set us up with our new atlas and the process was seamless. They were a pleasure to work with. Thank you west edmonton volkswagen!

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Google Dec 25, 2024

Had a fantastic experience with this dealership. Marko and Alex were great to deal with in sales and made sure I was happy with what I got. Russell was very helpful in the finance portion and explained everything perfectly. Would 100% recommend this dealership to anyone. Very friendly staff, quick and efficient.

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Google Dec 24, 2024

Isabell was great in helping us find a new Tiguan, would highly recommend coming to west Edmonton VW!

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Google Dec 23, 2024

Everyone was fabulous to deal with. Thank you for making my experience so pleasurable!

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Google Dec 22, 2024

We had amazing service at VW Edm today. I loved working with George as my sales man and Amina was the best finance manager I have ever used. Thank you so much for your great amazing service today.

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Google Dec 21, 2024

The service of savu kalra was awesome, he gives full details about the vehicle and i am fully satisfied with the service given by him

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Google Dec 18, 2024

Mike was awesome! Super easy to deal with very fair! Russ in financing did a great job as well, overall a good easy experience so thank you guys!!!

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Google Dec 16, 2024

Great experience with Marko, Dean and Brett

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Google Dec 15, 2024

Walked in to kick tires, ended up dealing with George who was amazing and knowledgeable and ended up walking out with a brand new Taos. In finance we dealt with Dean who was able answer all of our questions! Great experience and so far an amazing vehicle

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Google Dec 14, 2024

Alex and Dean were great to deal with.

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Google Dec 13, 2024

Had an excellent experience at VW West Edmonton purchasing our new Atlas Crossport. Very happy with how it worked out! Everyone we dealt with treated us nicely and not pushy which made it a better shopping experience. Thanks to Mike, Sam and Dean for all the help!

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Google Dec 12, 2024

The sales team especially Alex was a pleasure to deal with. Thanks for helping me with purchasing my new vehicle 🙂

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Google Dec 12, 2024

Anil, Kourosh and Dean were all helpful, friendly and professional in the purchase of my 2025 Atlas. Gave a decent price on trade in for our 2018 Honda Odyssey as well.

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Google Dec 10, 2024

Michael is great sales associate.

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Google Dec 10, 2024

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Google Dec 10, 2024

Knowledgeable sales staff. Easy negotiation. Fast and simple pickup. Helped sync phone. Would definitely buy from them again. Went back two weeks later and bought a second vehicle, a Taos from Mike Enes

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Google Dec 10, 2024

Superb service, superb price!

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Google Dec 8, 2024

Luka is a hilarious bundle of pure VW knowledge. His sense of humor was a welcome addition to a typically stressful car sale. He really knows his cars! I'm very happy with my Taos

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Google Dec 8, 2024

George was great to deal with. He was very responsive to all messages leading up to our appointment. During the appointment he was helpful in answering our questions and ensuring we had a great experience. He helped provide a pressure-free purchasing experience.

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Google Dec 6, 2024

The service advisor was worth a four star rating. However, the service team and workmanship were subpar at best.

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Google Dec 4, 2024

From start to finish, the process of leasing a 2024 Taos was smooth and professional. I appreciated the high level of customer service offered by all employees at this dealership. A special thank you to Izzy in Sales and Russ in finance for their incredible assistance. They were knowledgeable, patient and made sure to answer all my questions, which made the decision-making and leasing process much easier. I’ll gladly recommend West Edmonton Volkswagen to friends and family looking for their next vehicle. Thank you for making this such a positive experience!

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Google Dec 3, 2024

Wonderful customer service and staff were very friendly. Knowledgeable towards the service especially to Alvin Lazo who help us till we got the vehicle. Much recommended.

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Google Dec 3, 2024

Our family had an excellent experience working with Brett Donaghey and Russ Timinsky who are professional, knowledgeable, and genuinely focused on helping us finding exactly what we needed. Both are took their time to understand our requirements, offered helpful recommendations, and ensured the entire process was smooth and enjoyable without ever being pushy. Brett and Russ communication was clear and prompt, and they went above and beyond to ensure we are completely satisfied with our purchase. We highly recommend Brett and Russ to anyone looking for a reliable and customer-focused salesperson—I’ll definitely be returning for future needs! Possibly ...

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Google Dec 3, 2024

Good service. Brett was very kind and considerate. He was able to give us car within 3 days.

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Google Dec 3, 2024

Mike assisted me with the purchase of my new Atlas and made the whole experience great. He responds promptly to texts and had good communication. He was not pushy and made me feel comfortable throughout the process. Thank you for all your help!

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Google Dec 3, 2024

I recently bought a used Subaru Outback from West Edmonton Volkswagen. Mike, the sales, was very helpful and always warm-hearted in answering my questions. Though it is a used vehicle, it feels new after a full inspection, necessary services, and a thorough detailing at the dealer's shop. Dean from the Business Department was also very helpful. Overall, it was a great experience and I would recommend this dealership for new and used vehicle purchases.

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Google Dec 1, 2024

Great experience with Alex(sales) and Russell(finance). Very understanding and accommodating.

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Google Dec 1, 2024

We had a great experience buying a car here and dealing with Izzy. The finance people were also super helpful! Highly recommend.

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Google Dec 1, 2024

Everyone was extremely helpful and kind, It was easy and I would definitely come back again in the future! Anil was awesome and really listened to what we needed and wanted in our vehicle !

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Google Dec 1, 2024

Alex was great to work with when purchasing our used vehicle.

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Google Nov 29, 2024

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Google Nov 29, 2024

My new car was delivered on Monday by Alvin he drove 4 hours that’s excellent customer service. A big thank you to Alvin for making it such a smooth and enjoyable process. From being friendly, and knowledgeable to getting me in a vehicle I felt comfortable with. Alvin and Russ took the time to answer all of my questions thoroughly, ensuring I felt well-informed. Russ ensured I understood all financial information and made it smooth sailing . The level of customer service was great, and I felt valued as a customer. I recommend this dealership to anyone looking for an exceptional ...

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Google Nov 28, 2024

Great experience with Alvin and Dean. Very nice people.

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Google Nov 27, 2024

Michael in sales and Russell in finance were amazing to deal with. It was an enjoyable experience and I would highly recommend!

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Google Nov 27, 2024

My wife and I bought a used 2018 Atlas from a different dealership, which ended up having all sorts of issues. West Edmonton VW has been nothing short of spectacular to deal with. Rachel in the service department is absolutely amazing. She is very knowledgeable, great to deal with, and keeps you notified of progress or any other issues that were found. I would highly recommend West Edmonton Volkswagen to anyone.

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Google Nov 26, 2024

Great service can’t wait to come back. Thanks Alvin

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Google Nov 26, 2024

It was a pleasure dealing with the staff at West Edmonton Volkswagen! Everyone was friendly, professional and very knowledgeable with the purchase of my new Cross Sport Atlas!

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Google Nov 25, 2024

Overall awsome team from sales to manager and can't believe saying this part finance lol. All jokes aside very good experience here anil my sales person didn't try giving me the big story run around we where able to get straight to the numbers and get a deal that I was happy with on the execline atlas, also gave me a good price on my trade in 1000 more then Toyota, dodge and hate to say it but ford. I highly recommend the whole team at this dealership they really take care of you here.

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Google Nov 22, 2024

I picked up my new car yesterday from the dealership, and the entire experience was flawless. A huge thank you to Kathleen and her incredible team for making it such a smooth and enjoyable process. From the moment I arrived, they were incredibly accommodating, friendly, and knowledgeable. They took the time to answer all of my questions thoroughly, ensuring I felt confident and well-informed throughout. The level of customer service was outstanding, and I truly felt valued as a customer. I highly recommend this dealership to anyone looking for a stress-free car-buying experience. Their professionalism and attention to detail really ...

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Google Nov 21, 2024

Mike was a great salesman! Very friendly, helpful, personable, had a great sense of humour and overall he provided excellent customer service. He was extremely helpful without being “pushy” which made it a pleasant experience. I would purchase a car here again.

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Google Nov 19, 2024

Made it such an easy process!! So helpful. We’re happy with our new vehicle.

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Google Nov 19, 2024

Michael was great and helped me find the perfect car. Super friendly. 10/10 recommend.

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Google Nov 19, 2024

Mike was very accommodating and helpful throughout the purchase process of our vehicle. He was a major reason why we went with the dealership and would definitely recommend him to people in the future.

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Google Nov 19, 2024

Alex and Dean excellent service

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Google Nov 18, 2024

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Google Nov 18, 2024

A big thank you to Alex and Dean for your help with our recent purchase. It was a pleasure working with both of you!

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Google Nov 17, 2024

Friendly and full of respect☺️

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Google Nov 16, 2024

We had probably the best experience at this dealership ever. Anil in sales ,James in finance and Marco the manager were absolutely phenomenal. These people went many extra miles to help us out. Cannot say enough about the service here. We will highly recommend this dealership to friends and family.

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Google Nov 16, 2024

Alex helped me out and was fantastic to deal with.

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Google Nov 16, 2024

First of, I just wanted to say thank you to the West Edmonton Volkswagen team. They were all so welcoming and friendly. I also wanted to give a big thank you to Bret for helping me find a new vehicle. All those my family and I asked for a lot of impossible things to close our deal. I’m so happy that he went above and beyond to make those things come true. I love my new vehicle. Thank you so much again.

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Google Nov 16, 2024

Thank you Michael for selling me the best car!

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Google Nov 16, 2024

Alex and the team at West Edmonton Volkswagen were great to deal with and made the process of buying a vehicle seamless. Highly recommend to anyone looking to get into a new vehicle!

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Google Nov 15, 2024

When we first walked into VW we were just planning on looking but after meeting Izzy and getting the low down on the Atlas’ we were sold. Great customer experience, great support from the management and finance team. Love our new 2025 VW Atlas 💕

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Google Nov 13, 2024

ALEX WAS GREAT TO DEAL WITH.He did a lot over and above for us. It was an honest, amazing experience. We highly recommend Alex at West Edmonton Volkswagen. Bravo!

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Google Nov 11, 2024

Positive experience. Dropped down to 4 star as I felt expectations for the wait on financing approval could have been better managed. Otherwise very happy with the vehicle and as happy as one can be with the buying experience, all of the staff seem like decent people. Didn’t walk away feeling gross like one does with a Go Auto dealer. Shouts to Alvin!

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Google Nov 11, 2024

Really great experience – super helpful and straightforward. Got me into the car I wanted without any hassle. Appreciated how easy they made the whole process.

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DealerRater Sep 21, 2024

I had an excellent experience at Volkswagen! All of process was incredible, smooth and All of Staffs are Amazing Friendly, Specially My Salesperson, Izzy (Isabel). She making us feel very comfortable right from the start; Very kind, Patient and Very Helpful all of process. And thanks to Finance Team, Dean; he keeps trying to help us make this work till we pick up my Vehicle. Excellence Team Work and Thanks to All of Team Member.

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