I had an amazing experience purchasing my Golf, and a huge part of that was thanks to my sales lady, Coco! She was incredibly helpful, friendly, funny, and made the entire buying process feel easy and stress-free.
Since this was my first car purchase, I was a little nervous going into it, but Coco made me feel comfortable right away. She was patient, answered all of my questions, and made sure I understood everything throughout the process. She never made me feel pressured and genuinely seemed to care about making sure I was happy with my purchase.
I also want to give a huge shoutout to my finance guy, Perry! He was extremely helpful, professional, and made the financing process simple and easy to understand. He took the time to go through everything with me, answered all my questions, and made sure I felt comfortable with the deal. Having both Coco and Perry there made buying my first car such a great experience.
I couldn’t have asked for a better team to help me with my first car purchase. If you’re looking for people who are knowledgeable, honest, friendly, and genuinely care about their customers, I highly recommend Coco and Perry!
Thank you both for the amazing service!
Customer service still exists! I was on the hunt for a very specific car for several weeks. I spoke and met with several other VW dealers in the city, but West Edmonton VW put them all to shame. Top to bottom, this was a great car buying experience. Coco, my sales advisor, was an excellent listener, communicator and she was very genuine in her desire to help me. Sam, the sales manager, and Dean (finance) were honest, present, and not pushy at all. There were a lot of little extras that this dealership offered that made me feel special and looked after. You'll just have to experience it for yourself. This is the only place I would go to buy a VW going forward. Absolutely love my new 2026 VW GLI 6MT in Alpine Grey!
I’m so in love with my new car! I recently purchased a Volkswagen Atlas Cross Sport from Vanessa and couldn't be happier. She was professional, knowledgeable, and went above and beyond, even delivering the vehicle 2½ hours away.
James in finance was instrumental in making it happen. He worked hard to secure the best possible deal, was highly knowledgeable, and took the time to explain everything clearly.
I never felt pressured, and the entire process was smooth, stress-free, and enjoyable.
Thank you for making this such an easy and memorable experience. I will definitely be back!
I genuinely cannot say enough amazing things about my experience!! From the second I walked into the dealership, CoCo was incredibly welcoming, kind, patient, and genuinely invested in helping me find exactly what I wanted. At no point did I ever feel pressured or rushed. Instead, she went completely out of her way to make sure I was happy, comfortable, and confident in every single decision being made.
She truly listened to what I wanted in a vehicle and did absolutely everything she could to make it happen. No matter how many questions I had, concerns I brought up, or little details I wanted changed, she never once made me feel like I was being difficult. She made it very clear that she did not want me leaving unless I was 100% satisfied, and she genuinely meant that.
Her and the manager she brought to speak with me were both unbelievably accommodating and understanding of my situation, and the level of care they showed throughout the entire process honestly went far beyond what I expected from a dealership experience. They worked with me, kept me updated, answered everything thoroughly, and made what could have been a stressful process feel exciting and enjoyable, finally!
Even now after everything is finalized, she still takes the time to text back and forth with me about the car, answer questions, and gets excited seeing the photos and plans I have for it.
I am beyond happy with my vehicle and so grateful for all of the effort, time, and patience that was put into helping me. If you are looking for someone who truly cares about her clients and will go above and beyond to make sure you leave happy, I cannot recommend CoCo enough! Coolest girl around 💕
Me and my brother had an amazing experience purchasing both our Tiguan and Jetta at West Edmonton Volkswagen.
To Chirag, It was an absolute pleasure. You were a great assistance and a friendly presence and made the purchase process enjoyable.
To Coco, You are the definition of above and beyond. Your customer service is admirable and you have exceeded expectations.
From me and my brother to the whole West Side Volkswagen Team, Thank you.
